Refunds & cancellations
Nothing recurs
craftpage sells one-time packs, bought per page. There is no subscription to cancel, no standing instruction on your card and no automatic renewal. A page whose term ends simply stops being publicly viewable until you choose to renew it — you are never charged for that automatically.
Because of this, “cancellation” only means one thing here: choosing not to renew. You do not need to tell us, and there is nothing to switch off.
When we refund
We will refund a pack in full, within 7 days of purchase, if:
- you were charged more than once for the same page — we refund the duplicates immediately, whenever you notice;
- the payment succeeded but the pack was never applied to your page and we cannot put it right;
- the pack does not do what this site says it does, and we cannot fix it for you; or
- you bought the wrong pack or the wrong page by mistake, and the page has not been published to anyone since.
When we usually cannot
- After 7 days, where the pack has worked as described — you have had the use of it.
- Where the page has been published and shared, and the pack has done its job.
- For an upgrade you have already used to add slides beyond the previous limit.
- Where an account was suspended for a serious breach of the terms of service.
This is not meant to be rigid. If something has gone wrong and it does not fit neatly into the lists above, write to us and explain — we would rather sort it out than argue about a category.
Partial refunds
If we end your access to the service for a reason that is not your fault, we refund the unused part of the term on a pro-rata basis, per page.
How to ask
Email support@craftpage.app from the address on your account, with:
- the invoice number, which starts with
CP-; and - what went wrong.
Your invoices are listed on your billing page.
How long it takes
We acknowledge refund requests within 2 working days. Once approved, we send the refund to PayU the same working day. It is then returned to the original payment method — the bank or card issuer usually takes a further 5 to 7 working days to show it on your statement. We cannot refund to a different account or method than the one you paid from.
GST
A refund includes the GST that was charged on the original payment. We issue a credit note against the original invoice.